{"xsrfToken":"4321b9e076691d3c49480bc67769a8506e0574d2_lout","branding":{"id":"1","key":"cs","name":"Customer Success ","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#8aaad9","headerLinkColor":"#292929","headerLinkHoverColor":"#4f5d73","headerLinkHoverBGColor":"#4f5d73","headerBadgeColor":"#4f5d73"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cb24a753-1a5d-4b9e-a77c-589447a3e4af/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGVjN2JhYy0zMWVlLTRkM2MtYTUzYi1mZDhhMzhjN2VhZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNiMjRhNzUzLTFhNWQtNGI5ZS1hNzdjLTU4OTQ0N2EzZTRhZiI6WyJyZWFkIl19LCJleHAiOjE3NjI1OTUwNjAsIm5iZiI6MTc2MjU5NDQ2MH0.gx7hvd1fykcgXIzoRFcELSsGYHUg9gIgLgushFp-Lv8&client=84ec7bac-31ee-4d3c-a53b-fd8a38c7eafe&mode=fit","logoId":"cb24a753-1a5d-4b9e-a77c-589447a3e4af","isLogoAvailable":true,"helpCenterTitle":"Welcome to BUFFERZONE Safe Workspace™ Support Center","sharedPortalName":"Safe Workspace™ Support","userInitialAnnouncementHeader":"Success is on its way!","userInitialAnnouncementMessageWiki":"<p>For self service - you may visit the <a href=\"https://bzms.bufferzonesecurity.com/Content/Help/Content/Topics/Overview.htm\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\"><b>Knowledge Center</b></a></p>\n<p>For our marketing site, see you at <a href=\"https://bufferzonesecurity.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\"><b>BUFFERZONE</b></a> website</p>","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to BUFFERZONE Safe Workspace™ Support Center","sharedPortalName":"Safe Workspace™ Support","announcementHeader":"Success is on its way!","announcementMessage":"For self service - you may visit the [*Knowledge Center*| https://bzms.bufferzonesecurity.com/Content/Help/Content/Topics/Overview.htm]\n\nFor our marketing site, see you at [*BUFFERZONE*|https://bufferzonesecurity.com/] website","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0e2e47","helpCenterTitleColor":"#d5d8ff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cs","projectId":10007,"serviceDeskId":1,"name":"Customer Success ","description":"<p>Welcome! You can raise a Customer Success request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"44","name":"Get Human Support","descriptionHtml":"<p>Please include a short summary of what you need, any context or steps taken, and screenshots if applicable.</p>","callToAction":"Get Human Support","introHtml":"<p>Need more help? Chat with a real person</p>","icon":10466,"iconUrl":"https://bufferzone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://bufferzone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://bufferzone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://bufferzone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://bufferzone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://bufferzone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://bufferzone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://bufferzone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://bufferzone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"10","name":"Licensing and billing ","descriptionHtml":"<p>please choose one of the following options.</p>","callToAction":"Licensing and billing ","introHtml":"<p>Choose this if you need assistance with Licenses or billing.</p>","icon":10504,"iconUrl":"https://bufferzone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[44,1,2,3,4,6,7,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"507877cf-4cfc-3502-88b5-d3bcf423bcc7","appLinkName":"System Confluence","appLinkUrl":"https://bufferzone.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Success","spaceUrl":"https://bufferzone.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":1,"kbLinkDomainURLs":["https://bufferzone.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGVjN2JhYy0zMWVlLTRkM2MtYTUzYi1mZDhhMzhjN2VhZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI1OTU2NjAsIm5iZiI6MTc2MjU5NDQ2MH0.2G7Ln9WMYJkg8Z82RKOYk9Fq4PPUnBo7JXXAziP8WuM","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"84ec7bac-31ee-4d3c-a53b-fd8a38c7eafe","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Safe Workspace™ Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://bufferzone.atlassian.net/wiki","kbLinkDomainURLs":["https://bufferzone.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}