Safe Workspace™ Support
  1. Safe Workspace™ Support
  2. Customer Success

Customer Success

Welcome! You can raise a Customer Success request from the options provided.

Report a bug

Tell us the problems you're experiencing.

Required fields are marked with an asterisk*

Summarize the bug briefly.

Please provide details of the problems you are having, if possible please add steps to reproduce the issue.

Drag and drop files, paste screenshots, or browse

Please provide the Report.zip file.

High

Blocker. Citical being the highest, High, Medium and Low (impact on users)

1-100, 100 being the highest impact on business

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