Jira Service Management

{"xsrfToken":"b03ab0fb39bde19e02b19c34420557caf43b0e4f_lout","branding":{"id":"1","key":"cs","name":"Customer Success ","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cb24a753-1a5d-4b9e-a77c-589447a3e4af/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGVjN2JhYy0zMWVlLTRkM2MtYTUzYi1mZDhhMzhjN2VhZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNiMjRhNzUzLTFhNWQtNGI5ZS1hNzdjLTU4OTQ0N2EzZTRhZiI6WyJyZWFkIl19LCJleHAiOjE3MzY5NzA2OTcsIm5iZiI6MTczNjk3MDA5N30.zjronzhwcxtNhT4QWdyP2xZ-yXH0aGTXqnw6RsCxrgc&client=84ec7bac-31ee-4d3c-a53b-fd8a38c7eafe&mode=fit","logoId":"cb24a753-1a5d-4b9e-a77c-589447a3e4af","isLogoAvailable":true,"helpCenterTitle":"Welcome to BUFFERZONE Safe Workspace™ Support Center","sharedPortalName":"Safe Workspace™ Support","userInitialAnnouncementHeader":"Success is on its way!","userInitialAnnouncementMessageWiki":"For self service - you may visit the <a href=\"https://bzms.bufferzonesecurity.com/Content/Help/Content/Topics/Overview.htm\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Knowledge Center</a>\nFor our marketing site, see you at <a href=\"https://bufferzonesecurity.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">BUFFERZONE</a> website","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to BUFFERZONE Safe Workspace™ Support Center","sharedPortalName":"Safe Workspace™ Support","announcementHeader":"Success is on its way!","announcementMessage":"For self service - you may visit the [*Knowledge Center*| https://bzms.bufferzonesecurity.com/Content/Help/Content/Topics/Overview.htm]\n\nFor our marketing site, see you at [*BUFFERZONE*|https://bufferzonesecurity.com/] website","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0e2e47","helpCenterTitleColor":"#d5d8ff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cs","projectId":10007,"serviceDeskId":1,"name":"Customer Success ","description":"Welcome! You can raise a Customer Success request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10483,"iconUrl":"https://bufferzone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10466,"iconUrl":"https://bufferzone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10491,"iconUrl":"https://bufferzone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10476,"iconUrl":"https://bufferzone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10511,"iconUrl":"https://bufferzone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10498,"iconUrl":"https://bufferzone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10472,"iconUrl":"https://bufferzone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://bufferzone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"10","name":"Licensing and billing ","descriptionHtml":"please choose one of the following options.","callToAction":"Licensing and billing ","introHtml":"Choose this if you need assistance with Licenses or billing.","icon":10504,"iconUrl":"https://bufferzone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,2,3,4,6,7,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"507877cf-4cfc-3502-88b5-d3bcf423bcc7","appLinkName":"System Confluence","appLinkUrl":"https://bufferzone.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Success","spaceUrl":"https://bufferzone.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":1,"kbLinkDomainURLs":["https://bufferzone.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGVjN2JhYy0zMWVlLTRkM2MtYTUzYi1mZDhhMzhjN2VhZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzY5NzEyOTcsIm5iZiI6MTczNjk3MDA5N30.bzO8hy3zBYCqpZDFHRuHz9D-99kWJUkNT75ieuMIUB8","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"84ec7bac-31ee-4d3c-a53b-fd8a38c7eafe","tokenDurationInMins":20}},"reqCreate":{"id":6,"projectId":10007,"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"Tell us the problems you're experiencing.","instructions":"","icon":10476,"iconUrl":"https://bufferzone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"Summarize the bug briefly.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the bug","description":"Please provide details of the problems you are having, if possible please add steps to reproduce the issue. ","descriptionHtml":"Please provide details of the problems you are having, if possible please add steps to reproduce the issue.","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Logs","description":"Please provide the Report.zip file.","descriptionHtml":"Please provide the Report.zip file.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"Blocker. Citical being the highest, High, Medium and Low (impact on users)","descriptionHtml":"Blocker. Citical being the highest, High, Medium and Low (impact on users)","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Blocker","selected":false,"children":[]},{"value":"10001","label":"Critical","selected":false,"children":[]},{"value":"2","label":"High","selected":true,"children":[]},{"value":"3","label":"Medium","selected":false,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"10005","label":"Minor","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10040","fieldConfigId":"10142","label":"Business Value","description":"1-100, 100 being the highest impact on business ","descriptionHtml":"1-100, 100 being the highest impact on business","required":true,"displayed":true,"defaultObject":"0","presetValues":[],"defaultObjectAsJson":"\"0\""}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/6","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/6","calendarParams":{"firstDay":0,"date":"2025-01-15T21:41:37+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"507877cf-4cfc-3502-88b5-d3bcf423bcc7","appLinkName":"System Confluence","appLinkUrl":"https://bufferzone.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Success","spaceUrl":"https://bufferzone.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":1,"kbLinkDomainURLs":["https://bufferzone.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":true,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGVjN2JhYy0zMWVlLTRkM2MtYTUzYi1mZDhhMzhjN2VhZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzY5NzEyOTcsIm5iZiI6MTczNjk3MDA5N30.bzO8hy3zBYCqpZDFHRuHz9D-99kWJUkNT75ieuMIUB8","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"84ec7bac-31ee-4d3c-a53b-fd8a38c7eafe","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}